uCertify LEARN‪+‬ 4+

It is very convenient. I love being able to read and listen to the audio when on the go, so I’m not tied to my computer. But sometimes the audio freezes after going to a new chapter and the app has to be restarted to get it to play again. Not a big deal but it can be frustrating because when you restart, it takes you to the main menu where you have to choose the course again. Also, it doesn’t disable your screen from turning off while it’s reading. So you’ll have to temporarily change the setting.

I like that I can do Flashcards and tests through the app but I was only able to successfully use the flashcard feature once (as a quiz). The next time, it registered my score to a different lesson. So now I have to do it again through the browser.

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The app does not remember which page to resume after I’ve closed and reopened it. There is no scroll bar so I don’t know my progress for each page. Screen shots are almost always cut off and don’t always load (this is not dependent on internet speed, this is a bug). Copy and paste is turned off so I’ll have to take screenshots to ask ChatGPT questions. There’s a limit of how many screenshots I can provide ChatGPT each time which makes it challenging when the text is extremely long. When dark mode is turned on, all text is changed to white including texts in text boxes that have a white background making it unreadable (not sure why the app has dark mode but the web version does not). This app could be so much better, it should be just as good (if not better) than the browser version. The app should be reliable enough that users won’t have to return to the web browser, but this is not the case. I often find myself opting for the browser instead of this app. Did they not QA this app? The UX is below par. It is difficult not to question whether this app was a worthwhile use of engineering resources. In its current state, it falls short of user needs so much that most users end up using the web version instead. The development effort behind this app would be better spent elsewhere unless significant improvements are made.

Thank you for your detailed feedback. We understand how important it is for the app to remember your last visited page — and we’re actively working on adding resume functionality to improve your experience. Your input helps us get better, and we truly appreciate it!

As another user has pointed out “you can only click on the section heading's 3 vertical dots to get the menu that allows for the section to be read or marked as read, once.” After the initial menu is up and you make a selection, if you try to click those 3 vertical dots again to make an additional selection — you can’t. The menu won’t come up again unless you fully exit out of the app and reopen it.

This is very obnoxious. If you swipe to another subsection of a chapter and need to pause the audio, the narration will end and cannot be restarted unless you exit the app and restart it from the first heading of the chapter.

I also don’t like that my phone’s auto-lock function has to be disabled into order for the continuous listening to be uninterrupted. It’s ironic considering that a lot of the courses offered are ones meant to teach people about good cyber hygiene and privacy practices yet here I am having to keep my phone unlocked in public places in order to listen to ebooks while I’m trying to run errands. God forbid I accidentally drop it somewhere and I’m vulnerable to identity theft. Please consider updating the app to function more like a podcast for users who want to listen without needing to actively look at the content/leave their phones unlocked.

I'm pleased to inform you that the issue has been resolved. Should you encounter any further problems, please don't hesitate to contact our support team at support@ucertify.com.