StockX - Sneakers and Apparel 12+

I love shopping at StockX my only complaint is that there’s no option to have the packages picked-up instead of delivered. I’m living in an apartment complex that has dishonest people. And no it’s not a bad neighborhood, it’s in a suburban area. Yes, thrives live in all areas 😂. They’ll steal your packages before you can go downstairs after receiving the message it was delivered. Now this is not StockX’s fault, but I don’t feel it’s my fault as well. Out of the many packages I’ve ordered 3 were stolen and I was reimbursed for only 1. These items were expensive and I don’t feel that I should have to suffer for the environment that I am in. All I wish for is to be able to go to FedEx, UPS, etc. to one of the postal offices to pick up what I purchased. Is that too much to ask for?????? Can someone please explain why this is not an option or help me to resolve my issue, because I really love shopping from StockX and would hate to have to shop elsewhere. I’ve called before during as well as after my delivery, no one could help me keep from having my package taken. I had them delivered to the apartment office. Can you believe they told me they don’t want to be responsible for my packages and to stop them from coming there or they’ll reject the delivery.😤🤯
I just purchased Jordan 4’s today that was $450. And I’m praying that I can catch my package before someone else gets it. Help me to resolve my problem please!!!!!!!!
Thank you

Update Q3 2024:
We are happy to share that as of this summer, we have now launched this feature. Now at checkout, for select orders, buyers will have the option to have their item delivered to a third party pick up location.
At StockX, we’re committed to listening to our customers and this update is a result of direct feedback from buyers like you.

| Original reply April 2024:

Thank you for your structured feedback on package pickup need.
And everyone for upvoting this.
We have added this to our roadmap and hope to offer it to our users soon.

Believe it or not I have not received any pair of sneakers that I’ve attempted to purchase from StockX (as of yet). I was looking for a pair of sneakers online a couple months ago and the only site on the internet to show a listing was stockx. I really really wanted (and still want) these shoes but was a little based on some others’ reviews and with their business model in general. What if I got fake shoes, wrong size, wrong style, etc? Chances were that I’d be out a few hundred dollars. I sank in and decided to bid on the shoes. StockX emailed me during every step of the process (shoes were sent by seller, delivered to StockX, etc). Unfortunately I received an email a day after that my order was canceled because the shoes did not pass inspection (probably fake). At this point I could care less about the shoes but now I completely trust StockX and will without out doubt use their service again. Again, a month ago I tried buying the same shoe but a size smaller and yet again StockX emailed me telling me they were fake and refunded my money the next day. Sorry StockX I won’t put you through this again lol. I have complete trust in their service and now on to bigger, better and cooler shoes. To all you eh-hole sellers out there trying to sell your fakes, get a life and give this company a break.

One suggestion: let the users’ login token stay valid for a little more than the 2-3 days to avoid login fatigue.

Hello there, thank you so much for taking the time out to write this review. Your kind words encourage us greatly. We also appreciate your feedback. If you have any questions or concerns please feel free to reach out via support@stockx.com. Thanks!

I’m a sneaker head so I’ve known about stockX for years but this is my first experience ordering from the site. I’ve been wanting the Jordan retro 1 court purples for some time now so I finally decided to order them. The first attempt was a bust. My order status was pending on “In Route to stock X for authentication” for 3 weeks then I randomly receive email stating that I was being refunded my money with no explanation to why. I was guessing either the shoe was lost in transit to stockX or the shoes was fake. Once I got my refund I decided to give it another chance just a half size bigger this time cause I really like the shoes. Only thing is I’m getting the same results. This is week 2 with my order status on “in route to stockX for authentication”. I’m just waiting on that email stating that I’m going to receive a refund because I lost all hope that I will ever get the shoe through this site. I have friends that ordered there shoes after me and have received their shoes in a timely manner so I know it’s not due to covid. I really wish they would give a explication to why I am receiving a refund and not my shoes. I was told by a friend that shop with stockX that if the shoes is fake they normally just request a new shoe to send to you. So if that’s not the case with this second order I’ve done for the court purples then I will most definitely be deleting my account once I receive my refund. This is a bad experience for a first time buyer.

Hey there, we apologize for the inconvenience. Please reach out again to support@stockx.com regarding this review and our team will be glad to take a second look into this matter.