RBFCU 4+

I don’t understand how this app was released! It does not function under the iPad for mobile deposits, IF you can get it to allow you to log on. Went to my iPhone, and after more than a half dozen attempts, and me finally holding my head at the appropriate angle (which I had to figure out by trial and error), it allowed me to access my account. Then as I attempted to complete a mobile deposit, which required a totally different angle that I discovered after 3 tries, I was able to scan my check (both sides), then I was cooking until I attempted to complete the transaction when everything was gone!! I went at it again and finished the transaction and attempted to log out with success. Whew, but wait, why is my logon and PW showing on the logon screen? I erased that information and promptly deleted the App!! Shame on you RBFCU!!

We sincerely apologize for the troubles you've had with mobile deposit. Please contact us at mobileapp@rbfcu.org so that we can gather more details and better assist you. Thank you.

I used to never have problems with this app until lately and it’s gotten so frustrating because I get paid and it tell me how much a got paid and all the good stuff we’ll as soon as I start spending my money it’s like this app can’t calculate numbers I can go to get gas which normally for me is $20-25 and it’ll pend for like 2 days then go away but if I go somewhere and buy food my gas that I paid for 2 days ago will pop back up on pending and eventually once I get to my last bits it’ll some how say I have more money in my account and if I use it it puts me right in the negative so basically let’s say I get paid $50 I use 20 for gas that $30 left and then I spend 10 on some food so that $20 left it will place me in the negative without using that $20 I had left and then maybe a couple days later put that $20 back in my account and once I use it it puts me back in the negative for using the $20 I originally had left!!!! Fix the freaking app if I didn’t have loans rn that I had to pay I’d definitely would’ve switched banks already and I’ll be sure to switch once I get the loans that are already almost paid off done!!!

Hello Tiny, we understand your frustration with the way your transactions are displaying on the mobile app and would like to investigate your concern further. Can you please message us at mobileapp@rbfcu.org so our team can provide additional support? Please include the full name and phone number attached to the account.

Why make us switch to this app and lock us out of the old app when the new one doesn’t offer all of the features of the old one? Please bring back the ability to see credits and debits separately within one balance. On the old app I could easily see all of the credits to my checking account (while hiding the debits) by pressing one button. This really helps me track my pay and I am very sad this feature is gone. We should have been able to access the old app until the new one was complete. Mobile banking is very important these days and changing the app we use is a critical blow to how we interact with our bank. Especially for us folks out of state. Please consider making some changes that bring us closer to the older format. I understand needing to move forward, but the new app feels like a step backwards in functionality. I have already read through your troubleshooting guide on the website and it didn’t answer my questions. Thank you for reading.

We certainly appreciate your feedback and we continue to look to improve the app experience for members. We'd like to discuss this in more detail with you. Could you please email us at mobileapp@rbfcu.org?