Prosper Card 4+

First of all the customer support is excellent and the card is great to have when we require it. Exceptional customer care for any concerns that came up! Easy to understand planning for our future and a great banking system to put money away.

Useless app by a useless company. I have a prosper card and the ONLY way to manage it is thru this garbage app. Every time I log in I get a message stating I don’t have a prosper card, would you like to apply for one? I can’t see my transaction history, available credit, due date, payment info, I can’t even make a payment. I’ve contacted these folks 4 times previously and I’m told the exact same thing, we need to escalate this to our internal team. I’ll be calling back in another month with the same unresolved issue, for the 6th time. I would avoid Prosper and everything associated with Coastal Community Bank. Buyer beware!!

The app is awful. Their IT is garbage. Despite being set up for autopay, got charged for a late fee when the autopay did not go through. Took a photo of autopay being ON but happened a second month in a row. That didn’t matter to the “customer service” rep who just said “that’s weird” and told me to turn off autopay, delete my info and re-enter it. They took my payments, but dropped the credit limit for “missed payments.” Hilarious part is this company keeps sending me an obnoxious amount (3-4 per WEEK) of e- and snail mail for personal loans. Complete joke of a company. Never using the card, app, or company again.