Zipcar: cars on-demand 12+

I love zipcar but the app is sometimes totally useless. It has no concept of showing errors or telling you what's wrong. For ages I couldn't book cars via the app - it just wouldn't respond so I went on the desktop and that's when I saw my profile had an issue around the saved cards. The app had no way of letting me know there was something stopping me.

I currently have the same issue - searching cars is showing nothing so I go on the website and again it's because I need to verify something. I'm an app developer so I'm wondering what could possibly be missing from the data that doesn't let the app know the user needs to do something. Even having a banner that says "please go on the website to sort something" is better than nothing!

I have used zip car for almost 1 year . Out of nowhere I parked in one place that I was always parking and got a fine ( even there were 10 more cars parked and non got a fine ) . Everything was ok when after 2 months I get a message that zip-car tries to take 145£ from my account . I contacted costumer service and this lady answered like she just woke up and after I told her the situation her answer was : you need to pay because the fine came to us and we have paid , but the last that drive the car that day was you . First , in that place on the map was green to park ( if was red you were not aloud to park because the app makes a noise and you can finish the ride ) ,second the maximum amount of money for parking and taking a fine there would be 30£ not 145 £ . When I told this to the lady she said “I am not in charge with this “ and gave me an email ,that nobody never answered .
Nobody came back to me and now I cannot drive zipcar anymore because of one unprofessional woman that doesn’t know how to do her job . Working with people is very difficult I understand but I will not pay for other or with extra charge for nothing . The guy or woman that came after me just put the paper in the bin . I didnt received nothing on my name and on the police site was shown that the fine was 30£ .
I would’ve pay that amount of money with no problem but you charge me 145£ just because . Very disappointed !!!!!!!

For a future-facing, decentralised ownership-concept, the app is just shockingly shockingly bad. The sign-up process is terrible: the app redirects you to a web version of the interface, which on mobile does not work. No one tells you that it does not work, you have to figure it out yourself through painful trial and error. Once you have figured it out you have to go on a desktop browser, emailing yourself photos of your driving license and face so you can jankily input them there. Once this has been you might think that you’re ready to go, as you can deposit credit, search for flex cars (which aren’t visible without an account), and get to the very final step of booking a trip. But not quite! At the last possible moment you’ll get a cute notification saying “oops! Something went wrong”. You will not be told what went wrong but you’ll be left to infer. At every painful juncture the app directs you to call help. If you press this it will dial the helpline, where you’ll listen to long and annoying automated messages; a voice will then tell you that no one is available to take your call, and hang up on you. All in all terrible experience.